Return & Refund Policy

1. Introduction

This Return & Refund Policy outlines the conditions under which products purchased from Aairo ("we", "our", "us") via www.aairo.co.in (the "Website") may be returned, replaced, or refunded. By placing an order on our Website, you agree to the terms stated below.

2. Eligibility for Returns

Returns or replacements may be accepted under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The issue is reported within 48 hours of receiving the order.
  • The product is unused, unwashed, and in its original packaging with all tags intact.

Products that do not meet the above conditions may not be eligible for return or refund.

3. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective upon arrival:

  • Customized or personalized products
  • Bulk or corporate gifting orders
  • Products purchased during clearance or sale events (unless otherwise specified)
  • Gift cards or digital products

4. Return Process

To initiate a return or replacement request:

  1. Contact us within 48 hours of delivery using the contact details provided on the Website.
  2. Share clear images or videos of the product highlighting the issue.
  3. Our team will review the request and respond within a reasonable timeframe.

Return requests without prior approval may not be accepted.

5. Return Shipping

  • If the return is approved due to damage, defect, or incorrect item, return shipping costs will be borne by Aairo.
  • For all other approved returns, shipping charges (if any) will be borne by the customer.

6. Refund Policy

  • Once the returned product is received and inspected, approved refunds will be processed.
  • Refunds will be issued to the original payment method used at checkout.
  • Refund processing may take 7–10 business days, depending on the payment provider.

Shipping charges are non-refundable unless the return is due to our error.

7. Replacement Policy

  • Replacements will be issued subject to product availability.
  • If the replacement item is unavailable, a refund may be initiated instead.

8. Order Cancellations

  • Orders may be cancelled before dispatch by contacting us promptly.
  • Once an order has been dispatched, cancellation requests will not be accepted.
  • Customized or bulk orders may not be eligible for cancellation once processing has begun.

9. Delayed or Missing Refunds

If you have not received your refund within the stated timeline:

  • Please check with your bank or payment provider first.
  • If the issue persists, contact us for assistance.

10. Limitation of Liability

Aairo shall not be liable for any indirect, incidental, or consequential damages arising from return or refund claims, except as required under applicable law.

11. Changes to This Policy

Aairo reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

12. Contact Us

For return, refund, or cancellation-related queries, please contact us through the details provided on the Website.

Last updated: 10 January 2026