1. Introduction

This Shipping Policy outlines how Aairo ("we", "our", "us") processes, ships, and delivers orders placed on www.aairo.co.in (the "Website"). By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Shipping Locations

• We currently ship orders within India.
• For bulk, corporate, or international shipping requests, customers may contact us directly before placing an order.

3. Order Processing Time

• Orders are typically processed within 2–5 business days after order confirmation.
• Processing time may vary based on product type, customization requirements, order volume, or availability.
• Orders are not processed or shipped on Sundays or public holidays.

4. Shipping Timeline

• Standard delivery timelines range between 5–10 business days after dispatch, depending on the delivery location.
• Delivery timelines are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions, or regional restrictions.

5. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• Any promotional free-shipping offers will be clearly communicated on the Website.

6. Order Tracking

• Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
• Customers are responsible for monitoring shipment status using the provided tracking information.

7. Delivery Partners

• We work with trusted third-party courier and logistics partners to ensure timely and secure delivery.
• Aairo is not responsible for delays caused by courier partners once the order has been dispatched.

8. Address Accuracy

• Customers are required to provide accurate and complete shipping details at the time of placing the order.
• Aairo shall not be responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information.

9. Failed or Delayed Deliveries

• In case of failed delivery attempts due to customer unavailability or incorrect address details, re-shipping charges may apply.
• Delays caused by force majeure events (natural disasters, strikes, lockdowns, etc.) are beyond our control.

10. Damaged or Missing Shipments

• If an order arrives damaged or with missing items, customers must notify us within 48 hours of delivery.
• Supporting images or videos may be required for verification.
• Resolution (replacement or refund) will be subject to internal review and applicable policies.

11. Bulk & Corporate Orders

• Shipping timelines, charges, and delivery methods for bulk or corporate gifting orders may vary.
• Such details will be communicated and agreed upon prior to order confirmation.

12. Changes to This Shipping Policy

Aairo reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective upon posting on the Website.

13. Contact Us

For shipping-related queries or assistance, please contact us through the details provided on the Website.

Last updated: 10 January 2026